Privacy Policy
At AlHilal S.C. Store, we care about your privacy and want to be transparent about how we collect, use, and protect your personal information when you use our services or make a purchase on our website, https://alhilalscstore.com. By using our platforms or services, you agree to the practices outlined in this privacy policy below. If you do not agree, please discontinue use of our website and services.
What information do we collect?
We collect personal information in the following ways:
- You can provide it at checkout, create an account, or contact us directly: This includes your name, email, phone number, billing and shipping address, payment details, and order information.
- Automatically: Using cookies and similar technologies, we collect data such as your IP address, browser type, device information, and how you navigate our platform.
- Third parties: We may obtain information from other sources, such as payment processors and/or marketing partners.
How do we use your data?
We use your personal information to:
- Process and Deliver Orders: This includes taking payments, sending order confirmations, and shipping products.
- Communicate with You: For customer support, updates about your account, or marketing emails (you can opt out anytime).
- Improve Our Services: To enhance the platform's functionality, we analyse data usage.
- Security and Fraud Prevention: We guarantee to keep your account safe by monitoring any suspicious activity.
Sharing your information
The following parties may receive your personal information:
- Service Providers: These include payment processors, shipping partners, and IT support, all of whom help us run our business.
- Marketing Partners: For promotional purposes, such as personalised ads (subject to their own privacy policies).
- Legal or Business Requirements: If necessary to comply with the law, enforce our terms of service, or as part of a business transaction, such as a merger.
We do NOT sell your personal information for profit. However, in some cases, sharing data with our marketing partners may be considered a "sale" under certain privacy laws.
Cookies and Tracking
To provide and improve our services, we use cookies and similar technologies. These assist in remembering your preferences, analysing traffic, and showing relevant ads. You can manage cookie preferences through your browser settings, but disabling cookies may impact your experience on the platform.
For more information on the specific cookies used by our website’s platform provider, Shopify, visit Shopify's Cookie Policy.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information:
- Access Your Data: You can request to see the personal information we have about you.
- Delete Your Data: You can ask us to delete your personal information.
- Correct Your Data: If your information is incorrect, you can request updates.
- Opt Out of Targeted Ads: You can request that we stop using your data for personalised advertising.
To exercise any of these rights, you can contact us through the details provided below.
Security and Retention
- We take reasonable steps to protect your information, but no system is completely secure. We advise against sharing sensitive information, such as passwords, through unsecure channels.
- We retain your information only as long as necessary to fulfil orders, provide services, or comply with legal obligations.
Children’s Privacy
We do not design our services for children under 16, and we do not knowingly collect their personal information. If you believe we have done so, please contact us to have the information removed.
Updates to This Policy
We may update this privacy policy from time to time. We will post any changes on our website, along with the updated "Last Updated" date. Please check back regularly for updates.
Contact Us
If you have any questions or concerns about our privacy policy or your data, please reach out to us at:
Email: support@alhilalsc.com